Welcome to Welcome Pickups. These Terms and Conditions govern your use of our website, mobile applications, and services. By booking a transfer or using our platform, you agree to comply with these terms. Please read them carefully before making a reservation.
Use of Services
Our services are designed to provide pre-booked airport transfers and travel-related experiences. You agree to use our platform only for lawful purposes and to provide accurate and complete information when making a booking. Any misuse of the service or false information may result in cancellation without notice.
Booking and Payments
All bookings must be made through our official platform. Prices are displayed upfront and are fixed at the time of booking. Payment is processed securely using approved payment methods. By completing a booking, you confirm that the payment details provided are valid and authorised.
Cancellations and Modifications
You may modify or cancel your booking according to the terms provided during the reservation process. Free cancellation may be available within a specified timeframe before the scheduled pickup. Changes made outside this period may incur additional charges. It is your responsibility to review cancellation policies at the time of booking.
Driver and Transfer Service
Welcome Pickups connects you with professional drivers who are responsible for providing the transfer service. While we aim to ensure high standards, we do not directly control the drivers. However, we carefully select and monitor them to maintain service quality and reliability.
Delays and Liability
We track flight information to adjust pickup times when possible. However, we are not liable for delays caused by external factors such as traffic, weather conditions, or airport operations. In such cases, we will make reasonable efforts to minimise inconvenience and assist you where possible.
User Responsibilities
You are responsible for arriving at the designated meeting point on time and providing accurate travel details. Any failure to meet the driver or provide correct information may result in missed service without refund.
Limitation of Liability
To the fullest extent permitted by law, Welcome Pickups shall not be held liable for indirect or incidental damages arising from the use of our services. Our liability is limited to the value of the booked service.
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our services indicates your acceptance of the updated terms.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us through our website. We are here to assist you and ensure a smooth and transparent experience.